If you require guidance in how to optimise the delivery of quality IT Services, processes, functions or how to manage your outsourced services, the architecture of the available framework is based on a Service Lifecycle philosophy.
Basically, there are three parameters which can be adjusted to affect optimal performance. They are:
- Equipment optimization
The first step is to verify that the existing equipment is being used to its fullest advantage by examining operating data to identify equipment bottlenecks.
- Operating procedures
Operating procedures may vary widely from person-to-person or from shift-to-shift. Automation of the plant can help significantly. But automation will be of no help if the operators take control and run the plant in manual.
- Control optimization
In an organization there are many control loops. Each control loop is responsible for controlling one part of the process. If the control loop is not properly designed and tuned, the process runs below its optimum. It has been well documented that over 35% of control loops typically have problems.
- We have trained accredited Process Consultants who can empathise with your IT operations concern, and help you to understand your present position and pain points.
- We can create a roadmap on how to get take reasonable steps by employing the best practices from framework, adding your organisation flavour to enhance adoption rates.
- We have high quality Business Analysts and Programme Managers with wide industry experience 20 years + and subject matter expertise on IT Service Management domain.
- We embrace industry standard frameworks to adopt best practices and ensure customer part of the developmental journey through varied engagements.